Susan Harkus
Information architect & content analyst
Contact details
I am a member of the Australian Society for Technical Communication (NSW).
Services
I work collaboratively as a facilitator, producer or coach
- to validate your web and email strategy
- to design your website or intranet
- to fix user experience problems
- to establish productive content development processes
- to write web and email content
- to develop communications and intranet portals that support human resources programs
- to design and implement data capture through user surveys, indirect feedback channels and user testing
Can I help you extend the content development skills of your staff? Ask me about my training solution for writing for online and for translation.
Focus on the user agenda
